These terms govern use of ReviewBell and its optional hosted support-email service. Apple's Standard Licensed Application End User License Agreement also applies to the Mac app. If these service terms conflict with non-waivable consumer law, that law controls.
1. Account and authority
- You must be legally able to enter these terms and must provide accurate account and project information.
- You are responsible for your Sign in with Apple account, local device security, store API credentials, and activity performed through your ReviewBell session.
- You may connect only apps, websites, services, and store records that you own or are authorized to support.
2. Hosted addresses
- ReviewBell may let you select an available address at hello-support.com. The address remains part of ReviewBell's domain and is licensed for use with the service; it is not sold, transferred, or owned by you.
- An address may be used as a public support contact for the assigned project and to reply to people who contacted that address.
- Aliases are globally unique, case-insensitive, subject to reserved-word and safety rules, and may be permanently withheld after deletion to prevent another customer receiving mail intended for you.
- You should maintain another way for customers to reach you. Email routing and delivery can be delayed, rejected, filtered, or unavailable, and no delivery or response-time guarantee is provided.
3. Plans, limits, and downgrade behavior
- Free includes one active hosted address per account.
- A paid plan does not charge per project or address under normal use, but remains subject to fair-use, safety, provider, and operational limits. Current safeguards allow up to 1,000 active mailboxes per account and 100 mailbox creations in 24 hours. ReviewBell may lower or raise safeguards to protect deliverability and service availability.
- When paid access ends, one selected address remains usable on Free. Other retained addresses may continue receiving mail, but new content is locked for up to 30 days and requires renewed paid access to view or reply. Content not restored before its deletion deadline is permanently removed.
- Pausing or requesting deletion of an address stops new mail. Requested deletion has a 7-day recovery period before permanent cleanup.
4. Acceptable use
You must not use ReviewBell or a hosted address to:
- send unsolicited, bulk, marketing, phishing, fraudulent, deceptive, or abusive mail;
- write to arbitrary recipients, operate a mailing list, evade suppression or rate limits, or retry delivery in a way likely to create duplicate or unwanted messages;
- impersonate another person or company, infringe intellectual-property or privacy rights, or use a misleading project name or sender identity;
- distribute malware, exploit the service, probe another account, automate excessive resource creation, or interfere with deliverability for other customers;
- receive or process health records, payment-card data, financial credentials, government identifiers, legal secrets, children's data, or other regulated or highly sensitive information; or
- violate applicable law, store policy, Cloudflare policy, or the rights of a sender or recipient.
Outbound email is limited to a direct reply within a conversation that first arrived at your hosted address. ReviewBell does not provide campaigns, CC, BCC, mailing lists, or arbitrary new-message sending.
5. Your customer communications
- You control the purpose and content of your support interactions. You are responsible for providing any privacy notice, consent, lawful basis, retention instruction, or response required for your customers and jurisdiction.
- ReviewBell currently displays inbound PNG, JPEG, GIF, and WebP images after type, count, size, and account-budget checks. Original filenames and unsupported attachment types are not retained. You must not promise support for video, SVG, documents, archives, executables, or outbound attachments.
- You are responsible for reviewing replies before sending and for the accuracy, legality, and tone of each response.
6. Subscriptions
Paid subscriptions, renewals, cancellation, and refunds are handled by Apple under your App Store account and Apple's terms. Features may remain available during a verified grace or billing-retry period. Refund, revoke, expiration, or failed-renewal events may change hosted-email access promptly across devices.
7. Suspension and termination
ReviewBell may rate-limit, pause, suspend, or terminate hosted-email access when reasonably necessary to address abuse, legal requests, security risk, provider requirements, nonpayment, deliverability damage, or a material breach of these terms. When feasible, we will limit the action to the affected feature or address. Serious abuse may result in immediate rejection of mail and permanent alias tombstoning.
You can stop using the service, request mailbox deletion, or delete the hosted-email account in the app. Retention and deletion behavior is described in the Privacy Policy.
8. Availability and changes
The service depends on Apple, Google, Cloudflare, the public email network, and evolving provider limits. Cloudflare's outbound Email Sending service may be offered as a beta or change during ReviewBell's operation. ReviewBell may change, discontinue, or replace a feature when necessary, and will provide reasonable notice of material changes when practical.
9. Disclaimers and responsibility
To the maximum extent permitted by law, the service is provided “as is” and “as available.” ReviewBell does not guarantee uninterrupted operation, inbox placement, successful routing, recovery of deleted content, or fitness for a regulated workflow. You are responsible for maintaining your own records and an alternate customer-contact channel.
Nothing in these terms excludes liability or rights that cannot legally be excluded. To the extent permitted by law, ReviewBell is not responsible for indirect, incidental, special, consequential, or lost-profit damages arising from use of the service.
10. Changes and contact
Material updates will be reflected by a new effective date and additional notice when appropriate. Legal or service questions may be sent to privacy@hello-support.com; abuse reports may be sent to abuse@hello-support.com.