These terms govern use of RevBell (formerly ReviewBell) and its optional hosted support-email service. Apple's Standard Licensed Application End User License Agreement also applies to the Mac app. If these service terms conflict with non-waivable consumer law, that law controls.
1. Account and authority
- You must be legally able to enter these terms and must provide accurate account and project information.
- You are responsible for your Sign in with Apple account, local device security, store API credentials, and activity performed through your RevBell session.
- You may connect only apps, websites, services, and store records that you own or are authorized to support.
2. Hosted addresses
- RevBell may let you select an available address at hello-support.com. The address remains part of RevBell's domain and is licensed for use with the service; it is not sold, transferred, or owned by you.
- An address may be used as a public support contact for the assigned project and to reply to people who contacted that address.
- Aliases are globally unique, case-insensitive, subject to reserved-word and safety rules, and may be permanently withheld after deletion to prevent another customer receiving mail intended for you.
- You should maintain another way for customers to reach you. Email routing and delivery can be delayed, rejected, filtered, or unavailable, and no delivery or response-time guarantee is provided.
3. Plans, limits, and locked mail
- Free lets you create one hosted address per account (addresses created before October 29, 2026 under the earlier limit of five are kept). Pro has no address limit and does not charge per project or address under normal use. Both remain subject to fair-use, safety, provider, and operational limits: current safeguards allow up to 1,000 active mailboxes per account and 100 mailbox creations in 24 hours, and RevBell may lower or raise safeguards to protect deliverability and service availability.
- RevBell includes Pro for an introductory period, once per Apple Account, starting when you first connect a store — or, if you already use RevBell, when you first open version 2.0.0. There is no charge and nothing to cancel; when the introductory Pro period ends, the account follows the Free rules unless you subscribe.
- Mail that arrives while your account is on Free — after the introductory Pro period and without an active subscription — is still received and stored, but locked: you can see the sender's name and the subject, and you can read and reply to it after you subscribe (or once the introductory Pro period starts on a Mac linked to the account, once per account). Mail that arrived during the introductory Pro period or while you were subscribed stays readable. When Pro and the introductory Pro period have ended, hosted support email is no longer supported on that account: new mail stays locked as described here, forwarding copies pause, and forwarding is switched off after 30 days without a subscription. Ending Pro deletes nothing.
- Accounts created before the release of RevBell 2.0.0 keep one selected address unlocked on Free.
- Addresses created during the introductory Pro period or while subscribed keep receiving mail on Free; only creating new addresses beyond the Free limit is restricted.
- Message text and images are kept for 365 days after receipt, on every plan, locked or not, and then made inaccessible while background cleanup removes the stored content. Cleanup can be delayed by provider outages or a backlog.
- On every plan, also after Pro has ended, you can export your hosted-email data from Settings: a spreadsheet (CSV) of your messages, the images still retained, and an NDJSON copy. Locked messages appear only as dated entries.
- When you delete your hosted-email account, you can choose a full export that includes the text of locked messages; choosing it confirms the deletion.
- Pausing or requesting deletion of an address stops new mail. Requested deletion has a 7-day recovery period before permanent cleanup.
4. Acceptable use
You must not use RevBell or a hosted address to:
- send unsolicited, bulk, marketing, phishing, fraudulent, deceptive, or abusive mail;
- write to arbitrary recipients, operate a mailing list, evade suppression or rate limits, or retry delivery in a way likely to create duplicate or unwanted messages;
- impersonate another person or company, infringe intellectual-property or privacy rights, or use a misleading project name or sender identity;
- distribute malware, exploit the service, probe another account, automate excessive resource creation, or interfere with deliverability for other customers;
- receive or process health records, payment-card data, financial credentials, government identifiers, legal secrets, children's data, or other regulated or highly sensitive information; or
- violate applicable law, store policy, Cloudflare policy, or the rights of a sender or recipient.
Customer-directed outbound email is limited to a direct reply within a conversation that first arrived at your hosted address. Verification messages and explicitly enabled forwarding copies to your verified personal address are also supported. RevBell does not provide campaigns, CC, BCC, mailing lists, or arbitrary new-message sending.
5. Your customer communications
- You control the purpose and content of your support interactions. You are responsible for providing any privacy notice, consent, lawful basis, retention instruction, or response required for your customers and jurisdiction.
- RevBell currently displays inbound PNG, JPEG, GIF, and WebP images after type, count, size, and account-budget checks. Image filenames are stored encrypted for the authenticated viewer; unsupported attachment types are not retained. Incoming messages larger than 20 MB, with more than 10 attachments, with any attachment over 8 MB, or with attachments totalling more than 10 MB are rejected. You must not promise support for video, SVG, documents, archives, executables, or outbound attachments.
- You are responsible for reviewing replies before sending and for the accuracy, legality, and tone of each response. Email AI is off until you turn it on in the app and is separate from creating or reading your inbox. While it is on, support-email drafts, regenerated drafts and translations send the items listed in the Privacy Policy (such as the subject, project name, conversation text, drafts and text to translate) through RevBell's service to OpenAI and TypeSafe, and that text may contain personal information; attachments are excluded.
- Optional forwarding sends text copies of new mail to one verified external address during Pro or the introductory Pro period; when both have ended, copies pause and forwarding switches off 30 days later unless you subscribe again. It does not transfer ownership of the hosted address, provide SMTP credentials, forward old messages or attachments, or synchronize replies from an external mailbox. Verify an address you control, provide the notices and authorizations needed to send customer data there, and protect that mailbox.
- Delivery to the external provider is not guaranteed. Safety controls, daily limits, provider outages, and subscription or mailbox state can stop forwarding. Forwarding also skips mail whose headers mark it as automatic, bulk, mailing-list or spam (Auto-Submitted, Precedence, List-Id or List-Unsubscribe headers, a spam flag added by a mail server along the way, or RevBell's own forwarding marker, as listed in the Privacy Policy); RevBell does not scan message content for spam. Check your RevBell inbox for the received conversation. Disabling forwarding does not recall copies already submitted; deleting a conversation in RevBell does not delete forwarded copies or the original message and your replies in the customer's own mailbox.
- Conversation deletion is permanent after confirmation. Hosted-address deletion instead has a 7-day recovery period; restoration is unavailable after that period ends or permanent cleanup starts. Keep any records you are legally required to retain before deleting them.
6. Subscriptions
Paid subscriptions, renewals, cancellation, and refunds are handled by Apple under your App Store account and Apple's terms. Features may remain available during a verified grace or billing-retry period. Refund, revoke, expiration, or failed-renewal events may change hosted-email access promptly across devices.
7. Suspension and termination
RevBell may rate-limit, pause, suspend, or terminate hosted-email access when reasonably necessary to address abuse, legal requests, security risk, provider requirements, nonpayment, deliverability damage, or a material breach of these terms. When feasible, we will limit the action to the affected feature or address. Serious abuse may result in immediate rejection of mail and permanent alias tombstoning.
You can stop using the service, request mailbox deletion, or delete the hosted-email account in the app. Retention and deletion behavior is described in the Privacy Policy.
8. Availability and changes
The service depends on Apple, Google, Cloudflare, the public email network, and evolving provider limits. Cloudflare's outbound Email Sending service may be offered as a beta or change during RevBell's operation. RevBell may change, discontinue, or replace a feature when necessary, and will provide reasonable notice of material changes when practical.
9. Disclaimers and responsibility
To the maximum extent permitted by law, the service is provided “as is” and “as available.” RevBell does not guarantee uninterrupted operation, inbox placement, successful routing, recovery of deleted content, or fitness for a regulated workflow. You are responsible for maintaining your own records and an alternate customer-contact channel.
Nothing in these terms excludes liability or rights that cannot legally be excluded. To the extent permitted by law, RevBell is not responsible for indirect, incidental, special, consequential, or lost-profit damages arising from use of the service.
10. Changes and contact
Material updates will be reflected by a new effective date and additional notice when appropriate. Legal or service questions may be sent to privacy@hello-support.com; abuse reports may be sent to abuse@hello-support.com.