ReviewBell is a Mac menu-bar app that helps developers read and reply to their App Store and Google Play reviews. This policy explains exactly what data the app handles, where it goes, and what we do not do with it. We built ReviewBell to keep your data on your own machine wherever possible.
1. App Store / Google Play credentials
- To fetch your reviews and post replies, ReviewBell uses an App Store Connect API key (.p8) or a Google Play service-account key that you provide.
- These credentials are stored only on your Mac, in the macOS Keychain. They are never transmitted to ReviewBell's servers.
- They are used solely to call Apple's and Google's official APIs on your behalf — to read reviews and submit the replies you approve.
2. Review content & AI processing
- When you use an AI feature (draft a reply, translate, analyze a review, or generate a bug report), the relevant review text (and, for replies, your tone/template settings) is sent to ReviewBell's processing server (a Cloudflare Worker), which forwards it to a third-party AI provider (OpenAI) to generate the result.
- This data is transmitted over an encrypted (HTTPS) connection and processed only to return the requested result.
- We do not retain review content on our servers beyond what is needed to process the request, and we do not use it to train any AI model. Our AI provider processes API requests under terms that do not use submitted data for model training.
- Generated drafts, translations, and analyses are stored locally on your Mac (in an on-device database) so the app works fast and offline.
3. What is stored on your device
- Your reviews, AI drafts, translations, triage tags, and app settings are cached in a local database on your Mac. You can remove them at any time by deleting the app's data.
- We do not have access to this on-device data.
4. Subscriptions & payments
- ReviewBell Pro is sold as an auto-renewable subscription through Apple's App Store (StoreKit), including an optional free trial.
- All payment processing and billing is handled by Apple. We never see or store your payment details. We only receive your subscription status from Apple to unlock Pro features.
5. What we do not do
- We do not sell, rent, or share your data with third parties for advertising.
- We do not include analytics or advertising trackers that profile you.
- We do not use your review content to train AI models.
6. Third-party services
To provide the service, ReviewBell relies on: Apple App Store Connect and Google Play (to read reviews and post your replies), Cloudflare (our processing server & hosting), and OpenAI (AI text generation). Each processes data only as needed to perform its function.
7. Data retention & your choices
- On-device data stays until you delete it or uninstall the app.
- You can revoke ReviewBell's access at any time by removing the App Store Connect / Google Play key from the app or from your developer account.
8. Children
ReviewBell is a developer tool and is not directed to children under 13.
9. Changes to this policy
If we make material changes, we will update the date at the top of this page and, where appropriate, notify you in the app.
10. Contact
Questions about your privacy? Email us at support@reviewbell.app.